A good property manager understands the importance of holding on to good tenants as long as possible. Tenant turnover is expensive, not just for the landlord but also for the rental property owner. Experienced property managers like Martin Feinberg recognize that a little tenant appreciation can go a long way in keeping tenants happy.
Below are six tenant appreciation tips for property managers looking to show their tenants that they are a valued part of their business.
Tenant Welcome Baskets
Tenant welcome baskets are an easy, relatively low-cost way to make a tenant feel welcome at their new home.
Renewal Incentives
One way to keep a good tenant interested in extending a lease is by offering a small incentive if they renew. Such gifts could be something like an appliance upgrade or new flooring, or even a discount on rent for the duration of their new lease. Anything that is financially responsible while also showing the tenant that their good rental history is appreciated.
Thank You and Birthday Cards
Some professional property management companies like to send out cards on special dates, such as an anniversary or birthday. Handwritten personalized messages can go a long way towards convincing a tenant that they are important to their landlord Thank you cards don’t need to be long, they just need to be sincere.
Follow Through on Tenant Concerns
A good landlord knows that that the property management industry is, at its core, really about customer service. In that respect, ignoring maintenance requests and/or tenant concerns is a quick and easy way to guarantee a good tenant won’t stay long. Responding to tenant communication should happen quickly and efficiently so that tenants know the property manager truly cares about their experience in that property.
Keep Tenants in the Information Loop
When maintenance or repairs are necessary, an experienced property manager makes sure that communication with the tenant is a top priority. Quick updates and an email here or there checking in can help keep tenants happy in the midst of annoying repair issues.
The Gift of a Clean Apartment
Most property managers will wait until turnover to have a property professionally cleaned, but for tenants who have lived in a space long term, the gift of a periodic professional deep cleaning might be the way to go. Not only is it a great way to show tenant appreciation; it also guarantees that the property is being taken care of, even when it’s occupied for years at a time.
